bd356 Privacy Policy

1 Introduction

bd356 (referred to below as "we", "us", or "the platform") operates a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect from you when you visit or use our website bd356.cam, how that information is used, and what steps we take to protect your privacy.

By using our platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services. We may update this Policy from time to time, and you will be notified of any significant changes.

This Policy is connected to bd356's Terms and Conditions and Responsible Gaming policy and should be read together with them.

2 Information We Collect

bd356 may collect your information in various ways. The different types of information are described below:

2.1 Registration and Account Information

When you create an account at bd356, we collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address and country
• National ID or passport number (where identity verification is required)

2.2 Financial Transaction Information

At the time of deposit or withdrawal, we collect the necessary financial information. This includes bKash, Nagad, Rocket, or Upay account details, transaction amounts, and transaction timestamps. Sensitive card or bank details are not stored directly on our servers; they are processed through a payment gateway.

2.3 Automatically Collected Information

Certain information is collected automatically when you use our platform:

• IP address and browser information
• Device type, operating system, and screen resolution
• Time spent on the platform and pages visited
• Information collected through cookies and similar tracking technologies
• Gaming activity and history

2.4 Communication Information

When you contact us via our 24/7 live chat support or email, records of those conversations may be stored so that we can provide you with better service.

3 Purpose of Using Information

bd356 uses your information only for legitimate and necessary purposes. We use your information for the following reasons:

• To create and manage your account and to verify your identity
• To process financial transactions and confirm deposits and withdrawals
• To ensure platform security and prevent fraud
• To comply with applicable legal obligations and to follow responsible gaming regulations
• To inform you about relevant promotional offers and bonuses (based on your consent)
• To improve customer service and to resolve your complaints and queries
• To improve the performance of our platform and the user experience
• To comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations where applicable

Your information is never sold to third parties or shared for marketing purposes.

4 Information Sharing and Disclosure

bd356 may share your information with third parties in limited circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment service providers who help us operate our platform. These partners may only use information for specified purposes and are required to adhere to our privacy standards.

4.2 Legal Obligations

We may be required to disclose your information if necessary to comply with a court order, a government agency request, or applicable legal obligations. In such cases, we will endeavour to notify you to the extent permitted by law.

4.3 Corporate Restructuring

In the event of a merger, acquisition, or business restructuring, your information may be transferred. In such circumstances, we will inform you in advance and this Privacy Policy will remain in effect.

4.4 Responsible Gaming

For your protection, limited information may be shared with responsible gaming organisations — particularly during the self-exclusion process. For more details, please visit our Responsible Gaming page.

5 Data Security Measures

bd356 adopts industry-standard security measures to ensure the safety of your information:

• SSL Encryption: Our entire website is protected by 256-bit SSL/TLS encryption, which encrypts all data transmitted between your browser and our servers.
• Password Hashing: Your password is never stored directly; it is kept in hashed form using strong cryptographic algorithms.
• Regular Security Audits: Our systems are regularly tested by third-party security experts.
• Access Controls: Only authorised staff have access to your personal information, and they are bound by strict confidentiality conditions.
• Firewalls and Intrusion Detection: Advanced security measures are kept active at the server level.

Even so, no method of transmitting information over the internet is completely secure. We are committed to providing the highest level of protection, but no method can be guaranteed absolutely. If you notice any suspicious activity, contact us immediately at [email protected].

6 Cookie Policy

bd356 uses cookies and similar technologies to improve your browsing experience and to operate our services properly.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and the core functionality of the platform. Without these, the platform will not work properly.
• Functionality Cookies: Used to remember your preferences, language selection, and other personalised settings.
• Analytics Cookies: Used to review platform usage and to improve our services. Data collected from these cookies is aggregated and anonymous.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.

7 Data Retention Period

bd356 retains your personal information only for as long as it is necessary or legally required:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, information may be retained for a specified period for the purposes of legal obligations, dispute resolution, or fraud prevention.
• Financial transaction records are retained in accordance with applicable legal requirements.
• Customer service conversations are generally kept for up to 2 years from the date of the last contact.

Once the specified period has ended, your information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to ask what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be limited.
• Right to Object: You may object to your information being used for marketing or analytics purposes.
• Right to Portability: You may request your information in a structured, machine-readable format.

To exercise any of the above rights or for any questions about your information, please contact us via our 24/7 live chat or email.

9 Privacy of Minors

bd356's services are for individuals aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21.

We collect date of birth at registration for age verification purposes. If we become certain that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on our platform, please contact us immediately.

10 Third-Party Links and Services

Our platform may include services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These third parties have their own privacy policies, and bd356 is not responsible for their data practices.

Payment service providers such as bKash, Nagad, Rocket, and Upay also independently follow their own privacy policies. You are advised to review their policies at the time of a transaction.

11 Changes to This Policy

bd356 may update this Privacy Policy from time to time. If any significant changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For important changes, a notification will be sent to your registered email.
• A clear notice will be displayed on the platform.

Continuing to use the platform after changes have been made will be considered as your agreement to the new policy. You are therefore advised to review this Policy regularly.

12 Contact

If you have any questions, complaints, or information-related requests regarding this Privacy Policy, please contact us:

We will process all your information requests as quickly as possible. Your privacy and security are our highest priority.